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Terms of Use

Last updated: May 11, 2026

These Terms of Use (“Terms”) are a legal agreement between you and Convo App LLC (“Convo,” “we,” “us,” or “our”). They govern your access to and use of the Convo mobile and desktop apps and the website at convo.ai(collectively, the “Service”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.If you don't agree, please don't use Convo.

1. Eligibility

You must be at least 13 years old (or the higher minimum age required in your country) to create a Convo account. By using the Service, you represent that you meet the age requirement and have the legal capacity to enter into these Terms.

Certain features (including some AI companion personalities and mature content) may require you to be 17 years or olderconsistent with the App Store's age rating.

2. Your account

  • You're responsible for activity that happens under your account, and for keeping your sign-in credentials secure.
  • You agree to provide accurate, current information when creating your account and to keep it up to date.
  • Notify us promptly at support@convo.ai if you suspect unauthorized use of your account.
  • You can delete your account at any time from inside the app. Deletion is governed by our Privacy Policy.

3. Acceptable use

You agree not to use Convo to:

  • Harass, threaten, stalk, dox, or impersonate any person;
  • Generate, share, or solicit content that sexualizes minors, or that promotes self-harm, violence, terrorism, or illegal activity;
  • Create deepfakes, non-consensual sexual imagery, or other content involving a real person's voice or likeness without their explicit consent;
  • Use the Service to commit fraud, phishing, scams, or social engineering against any person or business;
  • Reverse-engineer, decompile, scrape, or otherwise probe the Service except where permitted by law;
  • Attempt to bypass safety filters, rate limits, content moderation, or account restrictions;
  • Use automated tools, bots, or scripts to access the Service without our express written permission;
  • Resell, sublicense, or commercialize access to the Service without our express written permission;
  • Violate any applicable law or third-party right.

Violations may result in content removal, warnings, account suspension, permanent ban, and — where required by law — referral to law enforcement.

4. AI companions: nature and limitations

Convo's companions are AI-generated characters. They are not real people and not licensed professionals.

  • Companion responses are fictional. Anything a companion says may be inaccurate, fabricated, or out of date. Do not treat companion output as medical, legal, financial, psychological, or other professional advice.
  • Not a substitute for human care.Companions are not therapists or crisis counselors. If you're in emotional distress or experiencing thoughts of self-harm, please contact a qualified professional or, in the U.S., call or text 988.
  • Don't act on companion advice in ways that could harm you or others.The decision to act on anything a companion says is yours, not Convo's.
  • We apply safety filters and content moderation, but no system is perfect. Report problematic output to support@convo.ai.

5. User content, voice, and likeness

“User Content” means anything you submit to the Service — including voice samples, portrait images, names, personality descriptions, messages, and other content used to create or interact with companions.

a. Your representations

When you submit User Content, you represent and warrant that:

  • You own the rights to it, or
  • You have the explicit consent of every identifiable person featured (especially for voice samples or face captures);
  • You will not submit content that sexualizes or features a minor, that impersonates a real person without consent, or that otherwise violates Section 3 (Acceptable use);
  • You are responsible for any content created in your account.

b. License you grant Convo

You retain ownership of your User Content. By submitting it, you grant Convo a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of your User Content solely to operate, secure, and improve the Service.

c. AI training

We may use de-identified, aggregated signals to improve model quality and safety, subject to the controls described in our Privacy Policy. You can opt out of training on your conversation content in Settings → Privacy → AI Training inside the app.

d. Takedowns

If your voice, likeness, or identifiable image has been used in Convo without your consent, email support@convo.ai and we will investigate and remove offending content promptly.

6. Shared responses and expirations

Convo lets you share individual companion responses outside the app. Shared responses are available for three (3) days after they are first shared, after which the link expires and the response is no longer viewable on the Service.

7. Subscriptions and purchases

Some features of Convo require a paid subscription or in-app purchase. All purchases on iOS and macOS are processed by Apple via the App Store; Android purchases are processed by Google via Google Play. We do not see or store your payment card details.

  • Subscriptions auto-renew at the end of each billing period unless cancelled. You can cancel at any time from your App Store / Google Play account settings.
  • Refunds are handled by Apple or Google according to their respective policies. Convo does not directly issue refunds for App Store / Google Play purchases.
  • Prices, features, and the contents of subscription tiers may change. Material changes will take effect at the start of your next billing period.

8. Intellectual property

The Service, including the Convo brand, app, website, software, interfaces, and underlying models (excluding your User Content), is owned by Convo App LLC and our licensors and is protected by U.S. and international copyright, trademark, and other laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, or lease any part of the Service.

9. Third-party services

Convo integrates with third-party platforms (the Apple App Store, Google Play, AI model providers, voice synthesis providers, analytics, payment processors). Your use of those platforms is governed by their own terms and privacy policies — Convo is not responsible for them.

10. Apple App Store EULA (iOS users)

If you downloaded Convo from the Apple App Store, the Apple Standard End User License Agreement also applies. Convo is the licensor; Apple is not a party to these Terms but is a third-party beneficiary entitled to enforce them. Where these Terms conflict with the Standard EULA, the Standard EULA controls for iOS App Store users.

11. Termination

We may suspend or terminate your access to all or part of the Service at any time, with or without notice, including (without limitation) if you violate these Terms, if we are required to do so by law, or if we discontinue the Service.

You may stop using the Service at any time and delete your account from inside the app.

Sections that by their nature should survive termination — including ownership, disclaimers, indemnification, and limitations of liability — will survive.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by law, Convo disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, accurate, or secure, that defects will be corrected, or that any companion output will be reliable, factual, or suitable for any particular purpose.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CONVO OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (including loss of profits, data, goodwill, or other intangible losses) arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.

Convo's aggregate liability to you for all claims arising out of or related to the Service will not exceed the greater of (a) the amount you paid Convo in the twelve (12) months preceding the claim, or (b) USD $100.

Some jurisdictions don't allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Convo and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in New York County, New York, and you and Convo consent to personal jurisdiction there.

Nothing in these Terms prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual-property rights.

16. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will notify you in-app, by email, or via a notice on the Service before they take effect. Continued use of Convo after the changes take effect means you accept the updated Terms.

17. Miscellaneous

  • Entire agreement. These Terms (together with our Privacy Policy and any product-specific terms) are the entire agreement between you and Convo regarding the Service.
  • Severability. If any provision is found unenforceable, the remaining provisions will remain in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely.

18. Contact

Questions about these Terms? Reach us at:

Convo App LLC
support@convo.ai